Market Overview
In 2017, the call center
outsourcing segment was projected to create the largest Telecom
Outsourcing Market Share, i.e., 32.8%, and is
predicted to meet the market value of USD 28.12 billion. Further, the call
center outsourcing segment will hold the highest CAGR of 5.1% in the research
period. In 2017, the billing operations outsourcing segment was considered the
second-largest market and was expected to generate a market value of USD 22.32
billion. Similarly, the billing operations outsourcing segment is registered to
expand at a CAGR of 4.6% in the review period.
The growing demand for
telecom outsourcing among small and medium enterprises drives the Telecom
Outsourcing Market Growth in the review period. Moreover, the
associated advantages of telecom outsourcing, such as improved network
availability and cost reduction, are thriving the market growth.
In addition, the increasing
adoption of cloud technology and the growing use of smartphones are the major
factors to enhance the growth of the Telecom
Outsourcing Market. For instance, the global market has lucrative
opportunities for the market giants due to the increasing number of telecom and
IT developments.
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Market Segmentation
The Telecom
Outsourcing Industry report explains that the global market has been
segregated into end-use outlook and service type outlook.
The global market has been
divided into health care, BFSA, IT and telecommunication, manufacturing,
retail, and others based on the end-user outlook segment.
Based on the service type
outlook segment, the global market has been segmented into a call center or
customer services, human resources, finance and accounting, procurement and
supply chain, KPO, etc.
Regional Analysis
According to the Global
Telecom Outsourcing Market report, the global market has been classified
into Europe, North America, Latin America, Asia Pacific, and the Middle East
and Africa.
Out of all the regions, the
North American region is leading by creating the largest market share during
the review period. For instance, this region holds nearly 36% of the total
market revenue in the analysis period due to the growing adoption of digital
cloud services that need maintenance and frequent assistance for business
operation in the region. In addition, this region has legislative and
regulatory pressures, the presence of tech giants, and high adoption of BPO
services in the region, fueling the regional market growth.
Furthermore, the Asia
Pacific region is projected to register the highest CAGR during the forecast
period of 2021 to 2028. The Asia Pacific countries have huge demands for telecom
outsourcing due to several factors that include the reduced labor cost,
investments in infrastructural development by governmental bodies, significant
digital investments by leading vendors, talented professionals, and many more.
Industry News
In the present scenario,
innovative growth has been witnessed in special operations such as finance
outsourcing accounting outsourcing. Additionally, fast growth has been seen due
to the advancements in cloud services and internet speed. For instance, in May
2019, the prominent market player Vodafone Idea for Vodafone’s Service &
Network Operations Center (SNOC) chose Hewlett Packard Enterprise (HPE).
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